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Jhops · 02-07-2010, 05:32 AM

Hello all,
I am new to this forum and to the printing industry. I have been using poster shop for about 2 years. We recently got a new computer and re-installed everything. Since the reinstallation of everything our HP9000 has decided not to print gray. Well it prints a magenta shade of gray. I have tried 20 different files from jeg,tiff,pdf,ai, and ps and nothing works. I have checked to see if all my media profiles are correct and they are. I made sure to use embedded ICC profiles and nothing works. What I really can't understand is every other color is perfect. Does anyone have any ideas?

Correct Color · (This post was last modified: 02-07-2010 01:27 PM by Correct Color.)

Well, the neutrals are always the first to go. Because they're "neutral." They're by definition going to have pretty equal amounts of the component colors in them and they only have to move a little for one color or another to predominate. It's very probable that your other colors aren't "perfect" but simply that they're too saturated to show the drift.

If the machine was printing more or less correctly before and this started after you switched computers, it's possible something in the switch could have caused this. Maybe you were simply printing to one media profile before and now you're printing to another. Also some alteration in your input file settings could give you a different result. Impossible to say from the info you've given.

I'm a fan of Onyx, but there's a very definite routine I give my customers regarding how to open files and use quicksets to make sure they always apply both their input and output ICC profiles and media profiles correctly.

Question I'd ask at this point is if you've ever had your machine profiled by a professional; if you've ever had a color workflow audit, and just how comfortable you are with your level of knowledge on the entire issue of color management.

Mike Adams
Correct Color

IIDave · 02-08-2010, 10:51 AM

(02-07-2010 05:32 AM)Jhops Wrote: Hello all,
I am new to this forum and to the printing industry. I have been using poster shop for about 2 years. We recently got a new computer and re-installed everything. Since the reinstallation of everything our HP9000 has decided not to print gray. Well it prints a magenta shade of gray. I have tried 20 different files from jeg,tiff,pdf,ai, and ps and nothing works. I have checked to see if all my media profiles are correct and they are. I made sure to use embedded ICC profiles and nothing works. What I really can't understand is every other color is perfect. Does anyone have any ideas?

Has anything else changed? I know when we switched to the 791 inks everything was much warmer... Now that we are back to the 790 my profiles have come back into line.

Jhops · 02-09-2010, 07:12 AM

(02-08-2010 10:51 AM)IIDave Wrote:
(02-07-2010 05:32 AM)Jhops Wrote: Hello all,
I am new to this forum and to the printing industry. I have been using poster shop for about 2 years. We recently got a new computer and re-installed everything. Since the reinstallation of everything our HP9000 has decided not to print gray. Well it prints a magenta shade of gray. I have tried 20 different files from jeg,tiff,pdf,ai, and ps and nothing works. I have checked to see if all my media profiles are correct and they are. I made sure to use embedded ICC profiles and nothing works. What I really can't understand is every other color is perfect. Does anyone have any ideas?

Has anything else changed? I know when we switched to the 791 inks everything was much warmer... Now that we are back to the 790 my profiles have come back into line.

Nothing has changed yet I am having a local company reset my profiles and we will go from there.